Returns & Refunds Policy

HARRYBUC BEAUTY EMPIRE

Refund Policy

1. Introduction
   Thank you for shopping with HARRYBUC BEAUTY EMPIRE. We take pride in offering high-quality beauty products designed to enhance your natural beauty and wellness. This Refund Policy outlines the terms and conditions under which you may request a refund or exchange for products purchased from our online store at www.harrybuc.com. By purchasing from us, you agree to the terms set forth below.

2. Eligibility for Refunds
   To be eligible for a refund, the product must be unused, unopened, and in the same condition as you received it. Products that show signs of use, damage, or alteration may not qualify for a refund or exchange. Certain personal care products may be subject to hygiene restrictions and, therefore, non-returnable once opened.

3. Time Frame for Refund Requests
   All refund or exchange requests must be submitted within 14 calendar days from the date of delivery. Requests made after this period will not be accepted. To initiate a refund, please visit www.harrybuc.com and follow the refund request instructions or contact our customer service through the support section of the website.

4. Process to Request a Refund
   To begin the refund process, you must:

• Log in to your account on www.harrybuc.com.

• Locate your order in the “Order History” section.

• Select the product(s) you wish to return and submit a refund request form.

• Provide a clear explanation of the reason for the return, along with any supporting photos if applicable.
  Our customer service team will review your request and respond within 3 business days with instructions on how to proceed.

5. Return Shipping
   Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part (such as wrong item shipped or defective product). We recommend using a trackable shipping service to ensure your return is safely delivered. HARRYBUC BEAUTY EMPIRE is not liable for any products lost or damaged during the return shipment.

6. Refund Methods and Timing
   Once we receive and inspect your returned product, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed using the original payment method within 7-10 business days. Please note that shipping fees, where applicable, are non-refundable. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.

7. Damaged or Defective Products
   If you receive a product that is damaged or defective, please notify us immediately by submitting a support ticket on www.harrybuc.com with detailed photos of the damage. We will provide instructions for returning the item at no additional cost and arrange for a replacement or full refund as quickly as possible.

8. Exchanges
   At this time, we only accept exchanges for defective or incorrect products. For any other product exchanges, please follow the refund process and place a new order for the desired item. All exchange requests must comply with the same conditions outlined in this policy.

9. Non-Refundable Items
   Certain products are not eligible for refunds or returns, including:

• Products that have been opened or used.

• Gift cards or downloadable digital products.

• Sale or clearance items, unless faulty.
  Please review the product description carefully before purchase.

10. Cancellations
    Orders can be cancelled only if they have not yet been processed or shipped. To request a cancellation, please visit www.harrybuc.com immediately and submit a cancellation request through your order page. If the order has already been shipped, you will need to follow the return process outlined above.

11. Contact and Support
    If you have any questions or need assistance with your refund or return, please visit www.harrybuc.com and access our Support Centre. Our dedicated customer service team is available to help you Monday through Friday during business hours and will respond to all inquiries promptly.

12. Policy Updates
    HARRYBUC BEAUTY EMPIRE reserves the right to modify this Refund Policy at any time to reflect changes in our business practices or legal requirements. We encourage customers to review this page periodically for the latest information.